Privacy Policy

Who we are

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What information we collect

When you contact us or use our website we may collect:

• Name, address, postcode, telephone number and email address
• Details of the work or enquiry
• Technical data such as IP address and browser information when you visit our website

How we use your information

We use your data to:

• Respond to enquiries and provide quotations
• Arrange and carry out work
• Process payments and issue invoices
• Register warranties and meet legal/gas safety obligations
• Improve our website and services

Lawful basis

We process your data because it is necessary to perform a contract with you, or because we have a legitimate interest in running and improving our business, or where we have your consent.

Sharing your data

We do not sell your personal data. We only share it with trusted third parties when necessary (for example payment processors, warranty providers, or Gas Safe Register) and only for the purpose of providing our services.

Cookies and tracking

Our website uses:

• Essential storage: your browser remembers your cookie choice so we don’t ask you every time
• Meta (Facebook) Pixel (to measure the effectiveness of our advertising), only if you press “Accept” on our cookie banner

The Meta Pixel does not run unless you accept it. You can change your choice at any time using the “Cookie settings” link at the bottom of every page, or control cookies through your browser settings.

How long we keep your data

We keep personal data only for as long as necessary to fulfil the purposes above and to meet legal, accounting and warranty requirements. After that it is securely deleted.

Your rights

Under UK GDPR you have the right to access, correct, delete or restrict the personal data we hold about you. To exercise these rights, please email support@vikingheat.co.uk. We will respond within 30 days.

Contact

For any questions about this Privacy Policy, please email support@vikingheat.co.uk or call 0191 743 4141.

Last updated: September 2026